Domino's: Securing the Digital Recipe for Global Scale, Cyber Resilience, and Franchisee Success
“At Domino’s, our digital platform processes over 80% of global sales. For us, cyber resilience isn’t just about protecting revenue; it’s about protecting the livelihoods of our thousands of franchisees. Rubrik has moved us to a comprehensive cyber resilience platform, ensuring we can recover quickly and securely, keeping our promise to every customer and store owner.”
Andy Albrecht
Chief Information Security Officer, Domino's
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CHALLENGES
As the world's number one pizza brand, Domino's delivers over $19.1 billion in sales across 21,000 global stores. They are a critical pillar in the retail and food delivery ecosystem, but their high-speed innovation and vast supply chain increase their exposure to cyber threats. A single incident could threaten their brand and halt operations for tens of thousands of franchisees. Domino's recognized that to protect their core business model, they had to move beyond legacy backup solutions to a robust cyber resilience strategy to address three critical challenges:
1
Guaranteeing uptime, as platform shutdowns instantly halt payments and jeopardize thousands of small business franchisees
2
Mitigating the risk of targeted attacks against their high-value global supply chain and digital presence
3
Overcoming legacy limitations that lacked the immutability needed for a fast, malware-free restoration
OUTCOMES
Partnering with Rubrik, Domino's implemented a strategy that shifted their focus from merely backing up data to guaranteeing digital platform integrity, resilience, and operational uptime. With Rubrik, Domino’s:
Safeguarded mission-critical data that processes over 80% of annual sales
Achieved significant TCO savings from streamlining into one data security platform
Realized 13% YoY decrease in cyber liability renewals
Strengthened credibility with the Board and over 7,000 U.S. stores
Safeguarding Global Uptime and Trust in a Hyper-Fast Environment
Downtime is not an option for Domino's. With the digital platform processing over 80% of global sales across over 7,000 U.S. stores, downtime is measured in seconds. As CISO Andrew Albrecht notes, "Cyber resilience is not just a priority. It's the backbone of our business."
A single cyber incident could instantly halt order processing, compromising the brand, incurring millions in lost sales on high-stakes nights, and immediately jeopardizing the livelihoods of thousands of franchisees. Domino's recognized its legacy solutions lacked the required cyber resilience to protect its massive digital presence from modern threats.
The primary risks facing the company's board and leadership were:
Protecting Franchisee Livelihoods: A digital platform shutdown directly halts order processing and payments, threatening the survival of hundreds of small business franchise owners.
Vulnerability to Modern Cyber Threats: Targeted attacks against global supply chains and Quick Service Restaurants (QSRs) posed a direct risk to Domino’s massive digital presence.
Vulnerability to Modern Cyber Threats: Targeted attacks against global supply chains and Quick Service Restaurants (QSRs) posed a direct risk to Domino’s massive digital presence.
Without a cyber resilience strategy that guaranteed secure recovery and data integrity, Domino's faced unacceptable risk to its operational continuity and commitment to its franchisees.
Securing the Core Engine
Domino's chose Rubrik for its alignment with their passion for innovation, recognizing the platform as the new standard for cyber resilience. Rubrik secures Domino’s core digital ordering platform across the entire US market and many international locations.
The comprehensive security deployment focuses on immutable data protection—the foundation of their strategy—ensuring snapshots are tamper-proof. Rubrik actively analyzes data for malicious activity, guaranteeing a secure recovery that does not reintroduce malware.
The impact of this transformation extends far beyond IT. CISO Andrew Albrecht's department is now viewed as a change agent and business enabler, not just a cost center, reinforced by Albrecht’s ability to present to the exec team and board with hard resilience metrics and tangible recovery playbooks. This proactive approach has also resulted in improvements to brand reputation, with customers and franchisees feeling reassured that their critical data is protected.
For Albrecht, the human impact is the most critical measure of success. By drastically improving recovery speed and data integrity, Domino’s ensures continuity for franchisees. This cyber resilience enables the culture of service that defines the company, where local teams can be "the first to open and last to close" even during natural disasters, using their quickly restored systems to support the community. Rubrik is essential to this promise, playing a massive role in minimizing cyber risk and protecting the integrity of Domino’s business model.
"The team loves Rubrik’s ease of use. In cybersecurity and IT, we wear so many hats. It's critical to have an intuitive platform, and Rubrik gives us the comfort that we have the data, the playbook to restore, and that it’s highly secure."
Andrew Albrecht
Chief Information Security Officer, Domino's