Job Summary
About the team
We strongly recognize the importance of quality customer documentation to overall customer satisfaction. We continuously strive to innovate and improve our knowledge, methodologies, and tools so that each publication is better than the last. Along the way we like to explore novel ideas, have fun, and help each other to improve. Our diverse backgrounds and experiences enrich the way we work together to explore novel ideas, have fun, and grow as individuals and technical writers.
About the role
Rubrik seeks a proven leader who has extensive, firsthand, experience in creating customer documentation. As a Technical Publications Manager, you will lead a team of technical writers to ensure that they produce customer documentation that meets our standards of quality and clarity. You will tap into your experience to help resolve issues, provide feedback, and drive productivity while also helping your team support a healthy work-life balance. You will share your knowledge of our standards, workflows, and tools to enable your team to be effective and successful. With your guidance, your team will play a significant role in shaping the documentation that helps our customers value and enjoy Rubrik’s data management, data security, data protection, and data resiliency products.
What you'll do
You have a passion for helping your team exceed expectations and helping them find satisfaction and joy in their successes. Your team sees that you listen to their thoughts and suggestions, and that you take those into account, but you are comfortable making final decisions. You have experience evaluating the performance of your team members and communicating their evaluation in a performance review. You work well in a cross-functional, collaborative, environment and easily gain a productive rapport with engineers, designers, architects, and product managers. You never lose sight of your goal of leading an effective and successful team which produces customer documentation on time and of highest quality. As a natural part of how you approach your job, you:
- Accept responsibility for the quality and timeliness of the documentation that your team produces.
- Communicate easily and effectively with cross-functional teams.
- Investigate, evaluate, and improve workflows and methodologies.
- Advocate for continuing to enhance customer satisfaction with our products and our documentation.
- Anticipate and proactively address individual challenges and team challenges.
- Collaborate with your team to help them develop their technical writing skills and improve their work.
- Communicate performance evaluations with clarity, transparency, and integrity
Experience and qualifications you'll need
- BA/BS degree in related disciplines, or equivalent practical experience.
- Minimum 5 years as a technical writer and a minimum 5 years as a writing team manager.
- Experience supporting, encouraging, and leading writers to succeed.
- Excellent English writing skills.
- Experience documenting public cloud, data security posture, and SaaS products.
- Skill using Oxygen XML Author or a similar product to create documentation in DITA.
- Ability to manage documentation source files using Git and GitHub.
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Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
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Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
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Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
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Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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